Cisco 6821 Administration Guide

Step 5 Click Submit All Changes.
Programmable Softkeys
Available Phone StatusDefinitionKey LabelKeyword
IdleLogs user in to Automatic Call
Distribution (ACD).
Agt signinacd_login
IdleLogs user out of ACD.AgtSignOutacd_logout
RingingAnswers an incoming call.Answeranswer
IdleChecks the ACD status.Agt Statusastate
IdleDenotes that a user who is logged in to
an ACD server has set his status as
available.
Availavail
Shared-Active, Shared-HeldAllows another user to interrupt a shared
call.
Bargebarge
Shared-ActiveAllows another user to interrupt a shared
call with the mic disabled.
BargeSilent or
BargeSlnt
bargesilent
ConnectedPerforms a blind call transfer (transfers
a call without speaking to the party to
whom the call is transferred). Requires
that Blind Xfer Serv is enabled.
BlindXferbxfer
Dialing InputCalls the selected item in a list.Callcall (or dial)
ProgressingShow call informationCall Infocall info
Off-HookCancels a call (for example, when
conferencing a call and the second party
is not answering.
Cancelcancel
Idle, Off-Hook,
Shared-Active, Hold,
Shared-Held
Forwards all calls to a specified number.Forward / Clr fwdcfwd
Connected, ConferencingPause recordingPauseReccrdpause
Connected, ConferencingResume recordingResumeReccrdresume
Connected, ConferencingStart a recordingRecordcrdstart
Connected, ConferencingStop recordingStopReccrdstop
Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
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Phone Administration
Programmable Softkeys

Cisco 6821 Specifications

General

Brand	Cisco
Model	6821
Category	IP Phone
Language	English