Cisco 6821 Administration Guide

Step 3 (Optional) In the Programmable Softkeys section, to enable softkeys, add a string in this format in the
Connected Key List and Conferencing Key List fields.
crdstart;crdstop;crdpause;crdresume
Step 4 In the phone web page, click the Ext(n) tab that requires call recording.
Step 5 In the SIP Settings section, in the Call Recording Protocol, select SIPINFO as the call recording protocol.
For details on SIP Settings fields, see SIP Settings, on page 277.
Step 6 Click Submit All Changes.
Set Up a Phone for Presence
Before you begin
• Set up the Broadsoft server for XMPP.
• Access the phone administration web page. See Access the Phone Web Page, on page 92.
Procedure
Step 1 Select Voice > Phone.
Step 2 In the Broadsoft XMPP section, set the fields as described in Broadsoft XMPP, on page 269.
Step 3 Click Submit All Changes.
Set Up a Call Center Agent Phone
You can enable a phone with Automatic Call Distribution (ACD) features. This phone acts as a call center
agent's phone and can be used to trace a customer call, to escalate any customer call to a supervisor in
emergency, to categorize contact numbers using disposition codes, and to view customer call details.
Before you begin
• Set up the phone as a call center phone on the BroadSoft server.
• Access the phone administration web page. See Access the Phone Web Page, on page 92.
Procedure
Step 1 Select Voice > Ext(n).
Step 2 In the ACD Settings section, set up the fields as described in ACD Settings, on page 282.
Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
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Phone Administration
Set Up a Phone for Presence

Cisco 6821 Specifications

General

Brand	Cisco
Model	6821
Category	IP Phone
Language	English