Hold/Resume Place an active call on hold and resume
the held call.
Conference Create a conference call.
Transfer Transfer a call.
Hold/Resume, Conference, and
Transfer
5
Speakerphone Toggle the speakerphone on or off.
When the speakerphone is on, the button is lit.
Mute Toggle the microphone on or off. When the
microphone is muted, the button is lit.
Headset Toggle the headset on or off. When the
headset is on, the button is lit.
Speakerphone, Mute, and Headset6
Contacts Access personal and corporate directories.
Applications Access call history, user preferences,
phone settings, and phone model information.
Messages Autodial your voice messaging system.
Contacts, Applications, and
Messages
7
Adjust the handset, headset, and speakerphone volume (off
hook) and the ringer volume (on hook).
Volume button8
Softkey, Line, and Feature Buttons
You can interact with the features on your phone in several ways:
• Softkeys, located below the screen, give you access to the function displayed on the screen above the
softkey. The softkeys change depending on what you are doing at the time. The More ... softkey shows
you that more functions are available.
• Feature and line buttons give you access to phone features and phone lines. On the Cisco IP Phone 6821,
these are the buttons on the left side of the screen. On the Cisco IP Phone 6841, 6851 and 6861, these
are the buttons on either side of the screen.
• Feature buttons—Used for features such as Speed dial or Call pickup, and to view your status on
another line.
• Line buttons—Used to initiate or answer a call or resume a held call. You can also use a line key
to open and close the call session window, and to navigate through the call session window. Open
the call session window to see the calls on the line.
Feature and line buttons illuminate to indicate status:
Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
30
About the Cisco IP Phone
Softkey, Line, and Feature Buttons
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