Cisco 6851 Administration Guide

To issue a problem report, users access the Problem Reporting Tool and provide the date and time that the
problem occurred, and a description of the problem. You need to download the problem report from the
Configuration Utility page.
Before you begin
Access the phone administration web page. See Access the Phone Web Page, on page 92.
Procedure
Step 1 Select Info > Debug Info > Device Logs.
Step 2 In the Problem Reports area, click the problem report file to download.
Step 3 Save the file to your local system and open the file to access the problem reporting logs.
Configure PRT Upload
You must use a server with an upload script to receive the problem reports that the user sends from the phone.
• If the URL specified in the PRT Upload Rule field is valid, users get a notification alert on the phone
UI saying that they have successfully submitted the problem report.
• If the PRT Upload Rule field is empty or has an invalid URL, users get a notification alert on the phone
UI saying that the data upload failed.
The phone uses an HTTP/HTTPS POST mechanism, with parameters similar to an HTTP form-based upload.
The following parameters are included in the upload (utilizing multipart MIME encoding):
• devicename (example: "SEP001122334455")
• serialno (example: "FCH12345ABC")
• username (The user name is either the Station Display Name or the User ID of the extension. The
Station Display Name is first considered. If this field is empty, then the User ID is chosen.)
• prt_file (example: "probrep-20141021-162840.tar.gz")
You can generate PRT automatically at specific intervals and can define the PRT file name.
A sample script is shown below. This script is provided for reference only. Cisco does not provide support
for the upload script installed on a customer's server.
<?php
// NOTE: you may need to edit your php.ini file to allow larger
// size file uploads to work.
// Modify the setting for upload_max_filesize
// I used: upload_max_filesize = 20M
// Retrieve the name of the uploaded file
$filename = basename($_FILES['prt_file']['name']);
// Get rid of quotes around the device name, serial number and username if they exist
$devicename = $_POST['devicename'];
Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
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Phone Administration
Configure PRT Upload

Cisco 6851 Specifications

General

Brand	Cisco
Model	6851
Category	IP Phone
Language	English