132 Troubleshooting Your System
Troubleshooting Expansion Cards
NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the
expansion card.
Problem
• Error message indicates a problem with an expansion card.
• Expansion card performs incorrectly or not at all.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
Run the appropriate online diagnostic test. See "Using the System Setup Program" on page 37.
2
Open or remove the bezel. See "Front Bezel" on page 53.
3
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
4
Open the system. See "Opening and Closing the System" on page 55.
5
Ensure that each expansion card is firmly seated in its connector. See "Installing an Expansion Card"
on page 72.
6
Close the system. See "Opening and Closing the System" on page 55.
7
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, go to the next step.
8
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
9
Open the system. See "Opening and Closing the System" on page 55.
10
Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 74.
11
Close the system. See "Opening and Closing the System" on page 55.
12
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
13
Run the appropriate online diagnostic test.
If the tests fail, see "Getting Help" on page 147.
14
For each expansion card you removed in step 10, perform the following steps:
a
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
b
Open the system. See "Opening and Closing the System" on page 55.
c
Reinstall one of the expansion cards.
d
Close the system. See "Opening and Closing the System" on page 55.
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