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Try using a NFS or HTTP connection. They are the streaming protocols that offer the highest streaming
speed. If none of these suggestions worked, use a wired connection or move the files to the internal hard
drive.
The subtitles are not showing up
• Press the SUBTITLE button on the remote to enable the subtitles. The default playback mode
for the video may not contain subtitles.
• Check to see if the subtitle format is supported in the Audio and Video Compatibility section.
• Make sure the soft sub file is in the same folder as the video file.
• If you are using a .SRT file, shorten the filename and make sure that it matches the .AVI file
name.
• If the soft sub file is not supported, try downloading a converter to change the subtitle file to .SRT
or another compatible file type.
Part of the subtitles are cut off
Press the SUBTITLE button on the remote multiple times until <Subtitle> : Position [##] shows up.
Use the Right Arrow button to increase the value for Position and raise the subtitle placement on the
screen.
Why doesn’t my file play when it’s supported on the Audio & Video
Compatibility list?
The file extension may be listed in the Appendix under Video Containers or Audio Containers, but that
does not mean that the HDX is able to play the file. A container is simply a file format that specifies how
the data is stored, but not coded. Codecs are computer programs that compress/decompress or
encode/decode data. Some video and audio files contain different codecs that are not supported by the
HDX 1000. In order for a file to be playable on the HDX 1000, both the container and the codecs must be
supported.
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