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Troubleshooting
There is no picture on the TV after connecting it to the Joey.
What to do: Check that all connections are hand-tightened. Verify
that DISH programming is displaying on the Hopper. If all connections
are good and the Hopper is working as expected, try connecting the
Joey to the TV using an RCA-type connection. If using an RCA-type
connection, set the correct input for this connection on the TV and
change the settings for the TV on the Joey to match your TV’s settings.
Your remote control does not work well when controlling the
Hopper or the Joey.
What to do: Verify that your remote has fresh batteries. There is a
Battery Level indicator on the System Info screen that displays three
levels: Green (good), Yellow (low), and Red (critical). If this indicator is
at Yellow or Red, replace the batteries with new batteries of the same
type and kind.
Verify that your remote is paired. This information is provided on the
System Info screen. If it is not paired, pair the remote.
Other devices, such as wireless routers, Bluetooth®, 2G phones,
and microwave ovens, could create interference and affect the
performance of your remote. Move your Joey away from other
electronic devices that could potentially cause interference.
Use this information if you have a problem using the Joey. To solve a
particular problem, do the following:
• In the following section, nd the information that relates to the
problem you are experiencing. Try the suggested solution for that
problem.
• Make sure your remote control has fresh batteries. If you see the
Remote Battery Low warning on your TV screen, it is time to change
the batteries.
• Visit mydish.com/support.
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