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The troubleshooting process
Preliminary on-site checkout
Your goal in the preliminary on-site checkout is to eliminate obvious problems, such as
loose or missing cables and connectors.
Checking connections
Before you remove the Fiery X3eTY:
•Make sure the external cables are connected properly.
•Make sure the Fiery X3eTY power cable is plugged into the print engine and that the
print engine is powered on.
•Make sure the Fiery X3eTY is properly connected to the print engine.
If all the connectors are in place and the problem still exists when the print engine is
powered on, then proceed to the next phase of troubleshooting.
NOTE: For convenience, the procedure “To check internal connections” on page 14 is
repeated in this section on page 57.
See other documentation for guidelines when disassembling, checking, and reassembling
the print engine.
The most common causes of hardware problems are faulty or loose connections. Before
you decide to replace any parts of the Fiery X3eTY, verify all cables and connections. If
you conclude that all external connections are working properly, then check the internal
connections.
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