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Reference Manual
00809-0100-4853, Rev AB
Troubleshooting
January 2017
Troubleshooting
5.5 Service support
To expedite the return process outside of the United States, contact the nearest Emerson representative.
Within the United States, call the Emerson Instrument and Valves Response Center using the
1-800-654-RSMT (7768) toll-free number. This center, available 24 hours a day, will assists with any
needed information or materials.
The center will ask for product model and serial numbers, and will provide a Return Material
Authorization (RMA) number. The center will also ask for the process material to which the product was
last exposed.
Emerson Instrument and Valves Response Center representatives will explain the additional information
and procedures necessary to return goods exposed to hazardous substances.
Individuals who handle products exposed to a hazardous substance can avoid injury if they are informed
of and understand the hazard. If the product being returned was exposed to a hazardous substance as
defined by OSHA, a copy of the required Material Safety Data Sheet (MSDS) for each hazardous
substance identified must be included with the returned goods.
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