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• Make sure your scanner is turned on and any interface cables are securely connected at both ends.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart Epson Scan 2.
• Connect the scanner directly to the computer. The scanner may not work properly when connected
through a USB hub.
• If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner or Source setting.
• Make sure the ready light stops flashing, indicating that the scanner is ready to scan.
Parent topic: Solving Scanning Problems
Cannot Start Document Capture Pro (Windows) or Document Capture (Mac)
If you cannot start Document Capture Pro (Windows) or Document Capture (Mac), try these solutions:
• Make sure Document Capture Pro (Windows) or Document Capture (Mac), Epson Scan 2, and Epson
Event Manager are installed.
• Make sure the correct setting is assigned to the scanner button in Document Capture Pro (Windows)
or Document Capture (Mac).
• Make sure to use the USB cable that came with the scanner.
• Make sure your scanner is turned on and any interface cables are securely connected at both ends.
• Connect the scanner directly to the computer. The scanner may not work properly when connected
through a USB hub.
• If you upgraded your operating system but did not reinstall Document Capture Pro, try reinstalling it.
• Make sure the status light stops flashing, indicating that the scanner is ready to scan.
Parent topic: Solving Scanning Problems
Paper Feeding Problems
If you have problems feeding originals in your product, try these solutions:
• If there is a jammed original inside the scanner, open the scanner cover or vertical path cover and
remove the original.
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