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• Proof of purchase (such as a store receipt) and date of purchase
• Computer configuration
• Description of the problem
Then call:
• U.S.: (562) 276-4300, 7 AM to 4 PM, Pacific Time, Monday through Friday
• Canada: (905) 709-3839, 7 AM to 4 PM, Pacific Time, Monday through Friday
Days and hours of support are subject to change without notice. Toll or long distance charges may
apply.
Note: For help using any other software on your system, see the documentation for that software for
technical support.
Purchase Supplies and Accessories
You can purchase genuine Epson accessories at epson.com (U.S. sales) or epson.ca (Canadian sales).
You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800-
GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
Parent topic: Solving Problems
Where to Get Help (Latin America)
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at latin.epson.com/support and select your product for solutions to
common problems with your product. You can download utilities and documentation, get FAQs and
troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
• Product name
• Product serial number (located on a label on the product)
• Proof of purchase (such as a store receipt) and date of purchase
• Computer configuration
• Description of the problem
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