Cannot Print or Scan
Problem Solving
Read this section if you cannot print or scan as expected or if there are problems when printing. See the following
for solutions to some common problems.
Is the printer turned on?
Solutions
❏ Make sure that the printer is turned on.
❏ Make sure that the power cord is correctly connected.
& “Power Does Not Turn On” on page 140
& “Cannot Solve Problem” on page 144
Is any paper jammed in the printer?
Solutions
If paper is jammed in the printer, it cannot start printing. Remove the jammed paper from the printer.
& “Paper Gets Jammed” on page 124
Is the printer itself working properly?
Solutions
❏ If lights on the control panel turn on or ash, check the error.
❏ Print a status sheet and use it to check if the printer itself can print properly.
& “Checking Lights and Printer Status” on page 20
Are you having connection problems?
Solutions
❏ Make sure that the cables are properly connected for all connections.
❏ Make sure that the network device and USB hub are operating normally.
❏ If you have a Wi-Fi connection, make sure that the Wi-Fi connection settings are correct.
❏ Check the network that your computer and printer are connected to, and make sure that the names of
the networks match.
& “e Printer Cannot Connect to the Network” on page 100
& “e Printer Cannot Connect by USB” on page 100
& “Checking the Printer's Network Connection Status (Network Connection Report)” on page 80
Has print data been sent correctly?
Solutions
❏ Make sure there is no print data standing by from a previous job.
Solving Problems
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Cannot Print or Scan
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