Troubleshooting
If you experience one of the following problems, it may be fixed by restarting your
tracker:
• Not syncing despite successful setup
• Not responding to taps
• Unresponsive despite being charged
• Not tracking your steps or other data
Note: Restarting your tracker reboots the device but does not delete any data.
To restart your tracker:
1. Plug your charging cable into the USB port on your computer or a UL-certified
USB wall charger.
2. Insert the other end into the port on the back of your FB412 & FB413. Your FB412
& FB413 will begin charging.
3. Press the button on your charging cable 3 times within 8 seconds, briefly pausing
between presses. The button is on the end of the charging cable that is plugged
into the computer.
8 seconds after the first button press, you'll see the Fitbit logo on the display.
This is your indication that the tracker restarted.
4. After you see the logo, unplug FB412 & FB413 from the charging cable.
For additional troubleshooting or to contact Customer Support, see help.fitbit.com.
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