FLEX-6000 Signature Series – FLEX-6000 Hardware Reference Manual
Page 9 of 48
Copyright 2016 FlexRadio Systems. All Rights Reserved.
2 WARRANTY INFORMATION
This Limited Hardware Warranty is effective as of the date of first shipment to the consumer.
Original equipment warranties and manufacturer hardware support for the FLEX-6300, FLEX-
6500 and FLEX-6700 applies only to the original purchaser and are not transferable unless a
warranty transfer agreement is purchased from FlexRadio Systems. FlexRadio Systems may elect
to transfer the hardware warranty to a third-party if the identity of the third-party is made known
at the time of purchase. A Return Merchandise Authorization (RMA) number is required before
sending in a product for service. An RMA number may be issued by FlexRadio Systems by
submitting a HelpDesk support ticket and undergoing troubleshooting procedures with a
technical support engineer. Any product returned for service that is out of warranty or has had
its warranty voided is subject to a one (1) hour diagnostic bench charge (currently $85 USD). This
charge will be applied to any work performed.
What is covered: During the first two (2) years after date of purchase, FlexRadio Systems will
replace defective parts free of charge (post-paid) for transceiver components only. Any
replacement hardware parts will be warranted for the remainder of the original warranty period
or ninety (90) calendar days from the date of installation or repair, whichever is longer. FlexRadio
Systems will also correct any failure caused by defective parts and materials. The complete unit
must be sent to FlexRadio Systems at your expense in the original shipping container or other
packaging sufficient to prevent damage in transit. FlexRadio Systems is not responsible for
damage or lost shipments from the customer. FlexRadio Systems will insure the package and pay
return shipping.
What is not covered: This Limited Hardware Warranty as it pertains to the transceiver or radio
components does not cover repair or damage caused by (1) misuse, negligence or user
modifications; (2) any performance malfunctions involving non-FlexRadio accessory equipment;
(3) connection to improper or unstable voltage supply; (4) the incorrect installation of any and all
cables connected to the radio by the user; (5) the use of third-party software applications or
hardware that directly or indirectly controls radio functions and/or operating state by utilizing a
communication or control protocol, such as, but not limited to CAT or I2C commands, or (6)
random acts of nature such as flood, fire, water, weather related storm, lightning or electrostatic
discharge damage.
Limitation of Incidental or Consequential Damages: This warranty does not extend to non-
FlexRadio equipment or components used in conjunction with our products. Any such repair or
replacement is the responsibility of the customer. FlexRadio Systems will not be liable or
responsible for reimbursement for any special, indirect, incidental or consequential damages,
including but not limited to any loss of business or profits, loss of property, loss of revenue, loss
of use, loss of data, inconvenience or cost of unauthorized service.
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