Chapter 7 Troubleshooting
76
Appendix
Glossary
Contents
TOP
How to Load
Documents
How to Use the
Operator Panel
Various Ways to
Scan
Daily Care
Troubleshooting
Operational
Settings
Replacing the
Consumables
Scanner
Overview
Index
Introduction
Multifeed error occurs frequently.
*1: "Consumables" refers to the roller set.
Do the documents meet the requirements described in
"Precautions" in "Conditions" (page 30)?
No
Use documents that meet the requirements.
For details, refer to "2.2 Documents for Scanning" (page 30).
Yes
If multifeed detection is enabled, do the documents fulfill the
conditions for an accurate detection?
No
Fulfill the conditions for an accurate multifeed detection.
For details, refer to "Conditions for Multifeed Detection" (page 34).
Yes
Did you scan a plastic card or any other thick document?
Yes
Disable multifeed detection.
No
Did you fan the documents before loading them?
No
Fan the documents.
Yes
Have the documents just been printed out from a copy
machine or a laser printer?
Yes
Fan the documents a few times to remove static electricity.
No
Is the document stack thinner than 5 mm?
No
Reduce the number of sheets.
Yes
Are the consumables (*1) installed correctly?
No
Install the consumables (*1) correctly.
For details, refer to "Chapter 6 Replacing the Consumables" (page 57).
Yes
Are the consumables (*1) clean?
No
Clean the consumables (*1).
For details, refer to "Chapter 5 Daily Care" (page 48).
Yes
Are the consumables (*1) worn out?
Yes
Check the consumable counters. Replace consumables as necessary.
For details, refer to "Chapter 6 Replacing the Consumables" (page 57).
No
If the problem persists, check the items in "7.4 Before You Contact the Scanner Service Provider" (page 82) first,
then contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.
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