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Direction 5370626-100, Revision 18 LOGIQ e/LOGIQ e Vet/LOGIQ i/Vivid e Basic Service Manual
Chapter 7 Diagnostics/Troubleshooting 7-3
7-2-3 Collect a Trouble Image with Logs
If the system should malfunction, press the Alt-D keys simultaneously. This will collect a screen capture
of the image monitor, system presets and the following logs:
- Keyboard Shadow Log
- Error Logs
-Crash Log
- Power Supply
- Temperature
NOTE: Power Supply and Temperature logs are not currently being updated by the LOGIQ e/LOGIQ
e Vet/LOGIQ i/Vivid e .
This Alt-D function is available at all times.
When Alt-D is pressed, a menu box appears that allows for:
- A place to enter a description of the problem
- A choice to store to a pre-formatted DVD-R, RD (Removable Disk) or to the Export directory
D: export.
The subsequent file is compressed and time stamped. The screen capture is a bitmap which eliminates
the possibility of artifacts from compression.
Figure 7-1 ALT-D Dialog Box
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