Consult the boiler handbook for
guidance.
Terms of Manufacturer’s Guarantee
1. The Company shall mean Grant
Engineering (UK) Limited.
2. The boiler is guaranteed for two
years from the date of purchase
providing that after twelve months
the annual service has been
completed and the boiler registered
with the Company within thirty days
of the installation date. Any work
undertaken must be authorised by
the Company and carried out by an
approved service agent.
3. The shell (heat exchanger) of the oil
boiler supplied by the Company is
covered by a five year parts only
guarantee from the date of purchase
subject to correct operation of the
boiler. Proof of annual maintenance
must be provided.
4. This guarantee does not cover
breakdowns caused by incorrect
installation, neglect, misuse,
accident or failure to operate the
boiler in accordance with the
manufacturer’s instructions.
5. The boiler is registered with the
Company within thirty days of
installation. Failure to do so does
not affect your statutory rights.
6. This guarantee is not transferable
unless sanctioned by the Company.
7. The Company will endeavour to
provide prompt service in the
unlikely event of a problem
occurring, but cannot be held
responsible for any consequences
of delay however caused.
8. This guarantee applies to Grant
boilers installed on the UK mainland,
Isle of Man and Channel Islands
only. Provision of in-warranty cover
Warranty
57
Free of Charge Repairs:
During the first two years no charge for
parts or labour will be made provided
that the boiler has been installed and
commissioned correctly in accordance
with the manufacturer’s instructions, it
was registered with Grant UK within
thirty days of installation and, for boilers
over twelve months old, details of
annual maintenance is available.
The following documents must be made
available to Grant UK on request:
• Proof of purchase
• CD10 Installation Completion form
• CD11 Commissioning report form
• Service documents (CD11 or
equivalent document)
Chargeable Repairs:
A charge may be made (if necessary
following testing of parts at Grant UK) if
the cause of the breakdown is due to
any of the following:
• Faults caused by the plumbing
or heating system, e.g.
contamination of parts due to
system contamination, debris or
trapped air.
• Faults due to incorrectly sized
expansion vessel(s) or incorrect
vessel charge pressure.
• Faults caused by external electrics
and external components.
• The boiler has not been
commissioned, or serviced in
accordance with the installation and
servicing manual.
• Problems caused by lack of oil or
faults with the oil supply system.
• The flue system has been incorrectly
fitted or does not meet installation
requirements.
• The boiler has been installed for
over two years and no extended
warranty cover has been taken.
Note: The nozzle supplied with the
boiler is only covered for the period up
to the time of the first service
(twelve months).
Remember - before you contact Grant:
Ensure the boiler has been
commissioned and serviced in
accordance with the Installation and
servicing manual.
Ensure there is oil to supply the burner.
Ensure the problem is not being caused
by the heating system or its controls.
elsewhere in the UK is subject to
agreement with the Company.
9. All claims under this guarantee must
be made to the Company prior to any
work being undertaken. Invoices for
call out/repair work by any third party
will not be accepted unless previously
authorised by the Company.
10. Proof of purchase and date of
installation, commissioning and
service documents must be
provided on request.
11. If a replacement boiler is supplied
under the warranty (due to a
manufacturing fault) the product
warranty continues from the
installation date of the original boiler,
and not from the installation date of
the replacement.
Hard Water Advice
If you live in a hard water area,
protection against scaling must be given
to the domestic hot water heat
exchanger of your combination boiler.
You should fit an appropriate scale
inhibitor or water softener as any
breakdown caused by water scaling
is not covered by either the
manufacturer’s guarantee or
insurance. Ask your installer for advice.
16.2 Extended Warranty
For further peace of mind Grant
Engineering (UK) Ltd offer the option to
insure all the components of your Grant
Vortex Pro Combi boiler for a further
three years, following on from the two
year product warranty period. For a
single premium payment (inclusive of
Insurance Premium tax) you get five
years of protection against breakdown
costs. At the end of this period you will
have the opportunity to continue this
cover on an annual basis.
To access full details and an application
form for this extended cover, first visit
www.grantuk.com.
Follow the links to the ‘Householder
Zone’, register your Grant Vortex pro
boiler for a further one year product
warranty (giving two years from the date
of purchase), and then download the
extended warranty details and
application form.
Please note that this special offer is only
available if the application form is
submitted to Bluefin Insurance Services
Ltd. within three months of the
installation date.
16 Warranty
!
NOTE
Do not wait until the fuel supply runs
out before you order some more.
Sludge in the bottom of the tank may
be drawn into the fuel lines. It is
recommended that the boiler is
switched off when the new supply is
delivered and that the fuel is allowed
to settle for an hour before restarting
the boiler.
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