800-18161V1 - A - 07/2014
A
Troubleshooting A
Table A-1 Troubleshooting
Problem Possible Cause/Solution
I can not boot up
the camera or
operate it properly
Click and hold RESET for at least five seconds to restore the
camera’s factory default settings.
Water leakage
occurred
Check the front glass cap or rear waterproof cap. Removing or
loosening the front or rear cap could result in water leakage.
IR video is poor Check the power supply. The improper power supply might not be
able to support the IR lights.
The object that you want illuminated might be out of the IR
illumination range.
IR-CUT does not switch to Night mode. The photosensitive chip at
the front end of the camera might be malfunctioning.
I can not upgrade
the camera
through the
network
If the network upgrade fails, try using port 3800 to continue the
upgrade.
I can not login to
the client-end or
the WEB
Windows OS 98/Windows ME: If you can not install the client-end or
can not view video after installation, we recommend that you switch
to Win 2000 SP4 OS or install a lower version of the client-end
software.
Ensure that the ActiveX controls are not blocking the client-end.
Ensure that your video cards is dx8.1 or higher.
Ensure that you have a good network connection.
Ensure that you have a valid network setup. See Network
Configuration on page 58.
Ensure that you are using a valid username and/or password.
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