CHAPTER
5
TROUBLESHOOTING EQUIPMENT
PROBLEMS
Sometimes you will not see an LED indicator change or hear an error message,
but will see some other sign of trouble. Find the description below that most
accurately describe what you see. Follow the steps in sequence until the issue is
resolved; start with the first option and see if that solves your problem before
moving on to the second. If none of the listed steps resolve the problem,
contact Honeywell to send the equipment back for repair or to speak with a
support representative.
I Can't Hear Anything Through the Headset
1. Make sure the device has a fully charged battery.
2. Make sure the headset is properly connected to the device.
3. Try the headset on a device that is not having problems.
4. Try a different headset on the device with the problem.
5. Turn the device off and then back on again.
6. Reboot the device.
7. If you are using an SRX2 or SRX3 headset, make sure your headset is paired
with your device.
8. If the headset is broken, send it back to Honeywell for repair.
My Headset Won't Stay On
1. Make sure the headset wire is clipped properly to your clothing.
2. Make sure that you are following the proper procedure for wearing a
headset.
Troubleshooting Problems Indicated by LED
Vocollect Talkman devices, chargers and the SRX headset and its charger have
LEDs that indicate the state of the equipment. These LEDs may be on, off or
blink. In some cases an LED will blink, alternating between two colors.
If the LEDs indicate that there is a problem, follow the troubleshooting steps to
solve the problem.
1. Check the battery contacts and the charger contacts for dirt or other
obstructions that might prevent the contacts from connecting properly.
59 SRX3 User Guide - Preliminary
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