Troubleshooting
Help and Support Center
If the preceding questions and solutions did not address your
problem, access the Help and Support Center by selecting Start >
Help and Support. In addition to providing information about
your operating system, the Help and Support Center provides
■� Information about your computer, such as model and serial
number, installed software, hardware components, and
specifications.
■� Answers to question about using your computer.
■� Product information to help you learn to use computer and
operating system features.
■� Updates for your operating system, device drivers, and the
software provided on your computer.
■� Checkups for computer functionality.
■� Automated and interactive troubleshooting, repair solutions,
and system recovery procedures.
■� Links to community forums of IT experts.
Customer Care
If you are unable to find the help you need by using the Help and
Support Center at Start > Help and Support, you may need to
contact Customer Care.
Getting Started 3–9
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