Troubleshooting
Preparing to contact Customer Care
For the fastest possible resolution of your problem, have the
computer and the following information available when you call
or e-mail:
■� Product name located on the display or keyboard.
■� Serial number (s/n) listed on the service tag.
❏�The service tag label is on the bottom of the computer.
❏�To display the service tag information on the computer
screen, select Start > Help and Support > My
Computer.
■� Date the computer was purchased.
■� Conditions under which the problem occurred.
■� Error messages that have been displayed.
■� The manufacturer and model of the printer or other
accessories connected to the computer.
■� Operating system version number and registration number.
To display the operating system version number and
registration number, select Start > Help and Support >
My Computer. (On some models, the registration number
may be identified in the Operating System table as the
Product Id.)
Contacting Customer Care by e-mail
or telephone
If the computer is connected to the Internet, select Start > Help
and Support to get help by e-mail or you can access Customer
Care telephone numbers.
3–10 Getting Started
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