Appendix C: Battery, Warranty and Service Information 105
UNITED KINGDOM
HEWLETT-PACKARD Ltd
King Street Lane
Winnersh. Wokingham
GB BERKSHIRE RG11 5AR
Telephone 734)784774
International Service Information
Not all Hewlett-Packard service centers offer service for all models of HP
calculator products. However, if you bought your product from an authorized
Hewlett-Packard dealer, you can be sure that service is available in the country
where you bought it.
If you happen to be outside of the country where you bought your unit, you can
contact the local Hewlett-Packard service center to see if service is available for
it. If service is unavailable, please ship the unit to the address listed above under
Obtaining Repair Service in the United States. A list of service centers for other
countries can be obtained by writing to that address.
All shipping, reimportation arrangements, and customs costs are your
responsibility.
Service Repair Charge
There is a standard repair charge for out-of-warranty repairs. The repair charges
include all labor and materials. In the United States, the full charge is subject to
the customer's local sales tax. In European countries, the full charge is subject
to Value Added Tax (VAT) and similar taxes wherever applicable. All such
taxes will appear as separate items on invoiced amounts.
Calculator products damaged by accident or misuse are not covered by the fixed
repair charges. In these situations, repair charges will be individually
determined based on time and material.
Service Warranty
Any out-of-warranty repairs are warranted against defects in materials and
workmanship for a period of 90 days from date of service.
Shipping Instructions
Should your unit require service, return it with the following items:
• A completed Service Card, including a description of the problem.
• A sales receipt or other documentary proof of purchase date if the one-
year warranty has not expired.
The product, the Service Card, a brief description of the problem, and (if
required) the proof of purchase date should be packaged in the original shipping
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