Discless (No-Flash) unit troubleshooting
This section is only for those units that do not have ATA Flash capability. Because there is no ATA Flash in this
model, the boot priority sequence is:
● USB device
● PXE
1. When the unit boots, the monitor should display the following information:
Table 8-6 Discless unit troubleshooting
Item Information Action
MAC Address NIC portion of the system board is OK If there is no MAC Address, the system board is at fault.
Contact the Call Center for service.
GUID General system board information If there is no GUID information, the system board is at fault
and should be replaced.
Client ID Information from server If there is no Client ID information, there is no network
connection. Possible causes include a bad cable,
nonfunctioning server, or bad system board. Contact the Call
Center for service for the bad system board.
MASK Information from server If there is no MASK information there is no network
connection. Possible causes include a bad cable,
nonfunctioning server, or bad system board. Contact the Call
Center for service for the bad system board.
DHCP IP Information from server If there is no DHCP IP information there is no network
connection. Possible causes include a bad cable,
nonfunctioning server, or bad system board. Contact the Call
Center for service for the bad system board.
If you are running in a Microsoft RIS PXE environment, go to step 2.
If you are running in a Linux environment, go to step 3.
2. If you are running in a Microsoft RIS PXE environment, press the f12 key to activate the network service
boot as soon as the DHCP IP information appears on the screen.
If the unit does not boot to the network, the server is not congured to PXE.
If you missed the f12 cue, the system will try to boot to the ATA ash that is not present. The message
on the screen will read: ERROR: Non-system disk or disk error. Replace and press any key when ready.
Pressing any key restarts the boot cycle.
3. If you are running in a Linux environment, an error message appears on the screen if there is no Client IP:
ERROR: Non-system disk or disk error. Replace and press any key when ready.
Troubleshooting 77
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