Troubleshooting Computer Problems 9
Video
Symptom Possible solution
Some video files do not play. Your file may be corrupt or in an unsupported format. Open the video file in a
video editor, and then resave the file in a supported format.
Codec error messages appear
when I play certain video files.
Open the file in Windows Media Player. Ensure Windows Media Player is
configured to automatically download codecs.
If the correct codec is available, the file will play. Note that you must be
connected to the Internet to download the codec file.
If the correct codec is not available, check to see whether there is an
update available for Windows Media Player.
For more information, open Windows Media Player Help and search for
codec.
Error message: Files Needed
To Display Video Are Missing
or Corrupt.
1 Click the Windows Vista start button, right-click Computer, and
then click Properties.
2 Under Tasks, click Device Manager.
3 Click the plus sign (+) next to Sound, video and game controllers.
4 Right-click TV tuner (select models only), and then click Update Driver
Software.
5 Select Search automatically for updated driver software.
6 Follow the instructions to update the driver.
7 If you are prompted, restart the computer.
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