If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in the
following table to help find the problem.
Table 3-3. Troubleshooting Suggestions
Symptom
Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
To help determine likely causes of a problem, determine which replaceable modules are involved in the system
function and what roles they play: see the figure on page 1-64 and the table on page 1-65.
Startup
Does not boot on AC
or battery.
Check power source.
Press and hold power button
to turn notebook off, then
press power button to turn
notebook on.
Unplug the AC adapter,
remove the battery and any
PC cards, press the reset
button to turn notebook off,
then reconnect power and try
again.
Do not use touch pad while
booting or resuming.
Remove all but one SDRAM
module and try again.
Reinsert any other SDRAM
module and try again.
AC adapter.
SDRAM module.
CPU module.
Switchboard PCA.
Motherboard.
Display assembly.
Hard drive.
Check AC adapter. Remove
all but one SDRAM module
and try again.
If the power status light does
not turn on, reprogram the
BIOS, and replace the top
case, replace the
motherboard.
If power status light turns on
but display remains off, try
external monitor. If monitor
shows successful boot,
replace display assembly.
If monitor shows activity but
BIOS does not complete,
replace display assembly.
If monitor is blank, replace
switchboard PCA, replace
motherboard.
If power status light and
display turn on, BIOS
completes, but OS does not
start from hard disk or floppy
drive, replace CPU module,
replace motherboard. If OS
starts from floppy drive,
reload hard drive, replace
hard drive.
Beeps once, spins
hard disk, repeats, but
does not boot.
Make sure at least one
SDRAM module is installed.
SDRAM module.
Does not boot on
battery, but boots on
AC.
Make sure battery is properly
installed and fully charged.
Check battery level on battery
LEDs.
Check battery contacts. If
available, try another battery.
Battery or contacts.
Motherboard.
Does not boot from
floppy drive.
Make sure floppy disk is
bootable.
Use BIOS Setup to check
default boot order.
Floppy disk or floppy
drive.
Motherboard.
Make sure floppy drive is
installed and connected
correctly.
Does not boot from
CD in CD/DVD drive.
Make sure CD is bootable.
Use BIOS Setup to check
default boot order.
Restart notebook.
CD/DVD drive.
Motherboard.
Make sure CD/DVD is
installed and connected
correctly.
3-6 Troubleshooting and Diagnostics Service Manual
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