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Testing the Switch by Resetting It
Testing the Switch by Resetting It
If you believe the switch is not operating correctly, you can reset the switch
to test its circuitry and operating code. To reset a switch, either:
■ Unplug and plug in the power cord (power cycling)
■ Press the Reset button on the front of the switch
Power cycling the switch and pressing the Reset button both cause the switch
to perform its power-on self test, which almost always will resolve any
temporary operational problems. These reset processes also cause any
network traffic counters to be reset to zero, and cause the System Up Time
timer to reset to zero.
ProCurve Customer Support Services
If you are still having trouble with your switch, ProCurve offers support 24
hours a day, seven days a week through the use of a number of automated
electronic services. See the Customer Support/Warranty booklet that came
with your switch for information on how to use these services to get technical
support. The ProCurve Web site, www.procurve.com also provides up-to-date
support information.
Additionally, your ProCurve authorized network reseller can provide you with
assistance, both with services they offer and with services offered by
ProCurve.
Before Calling Support
Before calling your networking dealer or ProCurve Support, to make the
support process most efficient, you first should have retrieved the following
information:
Information Item Information Location
• product identification, including mini-
GBICs
the front of the switch, and on labels on the
mini-GBICs
• details about the switch’s status includ-
ing the software (OS) version, a copy of
the switch configuration, a copy of the
switch Event Log, and a copy of the
switch status and counters information
switch console: show tech command
• copy of your network topology map, in-
cluding network addresses assigned to
the relevant devices
your network records
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