Explanation
Resynchronization of an S-VOL failed.
Recommended action
• (1) Resynchronize the S-VOL after refreshing or restarting the GUI tool.
• (2) Confirm that the Business Copy pair to be resynchronized exists in a disk array system
using Storage Management Software.
• (3) Confirm as far as possible that Account Authentication for the disk array system is
registered and restart the GUI tool.
• (4) Check that it does not come into conflict with the operational restrictions and points of
consideration when using RAID Manager. See Table 2.5.2-3.
• (5) An error occurred when an operation command was given to the disk array system.
See “About errors attributable to disk array systems” (page 133).
E2002022
Message
Unable to retrieve LU object for LUN: [serial number:LU number of P-VOL].
Explanation
Cannot retrieve LU number of a P-VOL.
Recommended action
• (1)Using Storage Management Software, confirm that the P-VOL exists in the disk array
system.
• (2) An error occurred when an operation command was given to the disk array system.
See “About errors attributable to disk array systems” (page 133).
E2002023
Message
Configuration file is wrong. Check hivsscfg.log
Explanation
The setup file has an entry error, or it is impossible to communicate with the disk array system.
Recommended action
[XP P9500/XP7]
• (1) Confirm that HORCM has started.
• (2) Confirm that the FC cables are connected properly.
• (3) Confirm that the contents of hiRaidcomX.config are correct.
• (4) Confirm the serial number of the disk array system and the user name using Storage
Management Software. Then type the serial number, user name, and password in the Add
Storage dialog box, and register the disk array system.
• (5) Confirm the path definition of the command device.
• (6) Create a host group where WWN of the backup server is registered by using Storage
Management Software in a backup server.
110 Troubleshooting
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