Event logs which the VSS service outputs
• When importing is performed normally during a backup processing, the following application
event log errors may be output.
◦ Event ID 8193,12289
Visit the following for details:
http://support.microsoft.com/kb/2003016/en-us
• During a backup processing, the following application event log errors are output, and backup
processing may fail:
◦ Event ID 12362,12363 Referring to Chapter 2, 3 and 8.4, confirm prerequisites
have been completed.
In case of using VMware Guest to Guest Backup (FC) function, confirm that the
description stated in “WWN of ESXi” of the configuration file is correct. See “Setup files”
(page 38).
Follow the flow chart in Figure 8-3 and refer to the event log which the VSS Provider
outputs and the VSS Provider log. If an error does not occur, because it is thought that
the VSS Provider works normally and the volume is not recognizable due to the problem
of the plug and play for Windows, contact Windows support center.
◦ Event ID 12329,12330
Referring to Chapter 2, 3 and 8.4, confirm prerequisites have been completed. Follow
the flow chart in Figure 8-3.
◦ Event ID 12293
Visit the following for details:
http://support.microsoft.com/kb/972135/en-us
◦ Event ID 12297
Visit the following for details:
http://technet.microsoft.com/en-us/library/dd364933(v=ws.10).aspx
◦ Event ID 12298
Visit the following for details:
http://technet.microsoft.com/en-us/library/cc734401(v=ws.10).aspx
It is recommended to monitor Windows event log to detect a problem early because there is a
case that the backup software cannot detect the error output by the VSS service.
Event log which does not affect the VSS Provider operation
The following event logs which do not affect the VSS Provider operation may be output while
using VSS Provider.
• VSS Service related
Refer to Event logs which the VSS service outputs in Table 2.5.2-1.
• HDLM related
When a backup finishes normally in an HDLM environment, the following event log is output:
(HDLM outputs event logs when VSS Provider is unmapped.)
Restrictions and points of consideration 31
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