E100005A
Message
Failed to connect to device IP:[IP address]
Explanation
Cannot connect to the disk array system corresponding to the IP address specified to the setup
file
Recommended action
• (1) Perform the following using Storage Management Software:
1) Confirm the IP address of the disk array system, and set the IP address of a proper
disk array system to the setup file (See Subsection 3.2.1).
◦
◦ 2) When you use the Account Authentication function, confirm that Storage Administrator
(View and Modify) authority is assigned to a user account, and assign it if not.
◦ 3) Confirm the valid/invalid setting of the Password Protection function. If it is valid,
change it to invalid.
• (2) Confirm that the LAN cables are connected properly.
E100005D
Message
Failed to register with SNM API. Error: [errorCode:Error code]. IP:[IP adores/IP address] Serial
Number:[device number]
Failed to register the specified disk array system.
Explanation
Recommended action
• (1) Confirm the IP address of the disk array system using Storage Management Software,
and set the IP address of a disk array system with the proper format in the setup file. (See
Subsection 3.2.1).
• (2) Re-execute after deleting the utlprm.inf, utlprm2.inf, and utlprm3.inf files from the
installation folder of VSS Provider.
E100005F
Message
Failed to Login to the Storage:[Error code], Serial Number:[serial number]
Explanation
Failed to login to the disk array system.
Recommended action
[XP P9500/XP7]
• (1) Confirm that the user account and password that you input are correct.
• (2) Confirm that Storage Administrator (View and Modify) authority is assigned to a user
account using Storage Management Software, and assign it if not.
Error messages 85
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