Chapter 4. Continuous availability and manageability 117
Draft Document for Review September 2, 2008 5:05 pm4405ch04 Continuous availability and manageability.fm
mode, or run concurrently (concurrent mode) with other applications. They have access to
the AIX error log and the AIX configuration data.
– Service mode, which requires a service mode boot of the system, enables the
checking of system devices and features. Service mode provides the most complete
checkout of the system resources. All system resources, except the SCSI adapter and
the disk drives used for paging, can be tested.
– Concurrent mode enables the normal system functions to continue while selected
resources are being checked. Because the system is running in normal operation,
some devices might require additional actions by the user or diagnostic application
before testing can be done.
– Maintenance mode enables the checking of most system resources. Maintenance
mode provides the same test coverage as service mode. The difference between the
two modes is the way they are invoked. Maintenance mode requires that all activity on
the operating system be stopped. The shutdown -m command is used to stop all activity
on the operating system and put the operating system into maintenance mode.
The System Management Services (SMS) error log is accessible on the SMS menus. This
error log contains errors that are found by partition firmware when the system or partition
is booting.
The service processor’s error log can be accessed on the ASMI menus.
You can also access the system diagnostics from a Network Installation Management
(NIM) server.
4.5.3 Electronic Service Agent
Electronic Service Agent™ and the IBM Electronic Services Web portal comprise the IBM
Electronic Service solution. IBM Electronic Service Agent is a no-charge tool that proactively
monitors and reports hardware events, such as system errors, performance issues, and
inventory. Electronic Service Agent can help focus on the customer’s company strategic
business initiatives, save time, and spend less effort managing day-to-day IT maintenance
issues.
Now integrated in AIX 5L V5.3 TL6 in addition to the HMC, Electronic Service Agent is
designed to automatically and electronically report system failures and customer-perceived
issues to IBM, which can result in faster problem resolution and increased availability. System
configuration and inventory information collected by Electronic Service Agent also can be
viewed on the secure Electronic Service web portal, and used to improve problem
determination and resolution between the customer and the IBM support team. As part of an
increased focus to provide even better service to IBM customers, Electronic Service Agent
tool configuration and activation comes standard with the system. In support of this effort, a
new HMC External Connectivity security whitepaper has been published, which describes
data exchanges between the HMC and the IBM Service Delivery Center (SDC) and the
methods and protocols for this exchange.
To access Electronic Service Agent user guides, perform the following steps:
1. Go to the IBM Electronic Services news Web site at
https://www-304.ibm.com/jct03004c/support/electronic/portal
Note: Because the 570 system have an optional DVD-ROM (FC 5756) and DVD-RAM
(FC 5757), alternate methods for maintaining and servicing the system need to be
available if you do not order the DVD-ROM or DVD-RAM
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