Table 18. Serial device problems and actions (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom Action
A serial device does not work.
1. Make sure that:
v The device is compatible with the server.
v The serial port is enabled and is assigned a unique address.
v The device is connected to the correct connector (see “System-board internal
connectors” on page 27).
2. Reseat the following components:
a. Failing serial device
b. Serial cable
3. Replace the components listed in step 2 one at a time, in the order shown,
restarting the server each time.
4. (Trained technician only) Replace the system board.
ServerGuide problems
Use this information to solve ServerGuide problems.
Table 19. ServerGuide problems and actions
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom Action
The ServerGuide Setup and
Installation CD will not start.
1. Make sure that the server supports the ServerGuide program and has a
startable (bootable) CD or DVD drive.
2. If the startup (boot) sequence settings have been changed, make sure that the
CD or DVD drive is first in the startup sequence.
3. If more than one CD or DVD drive is installed, make sure that only one drive
is set as the primary drive. Start the CD from the primary drive.
The MegaRAID Storage
Manager program cannot view
all installed drives, or the
operating system cannot be
installed.
1. Make sure that the hard disk drive is connected correctly.
2. Make sure that the SAS/SATA hard disk drive cables are securely connected.
The operating-system
installation program
continuously loops.
Make more space available on the hard disk.
The ServerGuide program will
not start the operating-system
CD.
Make sure that the operating-system CD is supported by the ServerGuide
program. For a list of supported operating-system versions, go to
http://www.ibm.com/support/entry/portal/docdisplay?lndocid=SERV-GUIDE,
click the link for your ServerGuide version, and scroll down to the list of
supported Microsoft Windows operating systems.
Chapter 3. Troubleshooting 99
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