General problems
Use this information to solve general problems.
Table 7. General symptoms and actions
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom Action
A cover latch is broken, an LED
is not working, or a similar
problem has occurred.
If the part is a CRU, replace it. If the part is a microprocessor or the system board,
the part must be replaced by a trained technician.
The server is hung while the
screen is on. Cannot start the
Setup utility by pressing F1.
1. See “Nx-boot failure” on page 109 for more information.
2. See “Recovering the server firmware (UEFI update failure)” on page 106 for
more information.
Hard disk drive problems
Use this information to solve hard disk drive problems.
Table 8. Hard disk drive symptoms and actions
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom Action
A hard disk drive has failed,
and the associated yellow hard
disk drive status LED is lit.
Replace the failed hard disk drive (see “Removing hot-swap hard disk drives” on
page 143 and “Replacing hot-swap hard disk drives” on page 144).
82 IBM System x3550 M5 Type 5463: Installation and Service Guide
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