Getting Service
Chapter 8. Solving Computer Problems 8-11
Recording your Computer Problem
Use this sheet for your problem reporting.
• Computer information:
Machine type: __________
Serial number: __________
Date of purchase: __/__/__
• A kind of problem:
o Continuous problem o Intermittent problem
• Error code:
_______________________________________
• Operating systems and their version if available:
o DOS Version _____
o Windows 3.1
o Windows 95
• Used application programs at the time of the problem:
_______________________________________
_______________________________________
• Problem symptom:
Describe the problem more specifically.
_______________________________________
_______________________________________
_______________________________________
_______________________________________
Reproducibility:
o Yes o No
Describe how to reproduce it:
_______________________________________
_______________________________________
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