Customer Support and Service
8-14 IBM ThinkPad 310E/310ED: User’s Guide
ThinkPad EasyServ
ThinkPad EasyServ is a courier repair service for IBM mobile
products wherein your ThinkPad computer will be picked up, sent to
IBM for repair, and then returned to the location of your choice. This
service is available at no additional charge during the warranty
period. Most repairs should be made the same day the system is
received at the IBM repair location.
You can arrange this service by calling the PC Support Line for
service. Telephone problem determination will be performed in the
event the issue may be resolved over the telephone. If the problem
cannot be resolved over the telephone, a support representative can
arrange for ThinkPad EasyServ.
You should keep your original ThinkPad shipping materials to send
the computer to the repair location. If the original shipping carton is
not available, the courier will deliver a shipping carton and return to
pick up the system for delivery to IBM. This service is available only
in the U.S. and Canada.
Online Housecall
Online Housecall is a remote communication tool, that allows an
IBM technical-support representative to access your PC by modem.
Many problems can be diagnosed remotely and corrected quickly
and easily. To use this tool, a modem and a remote access
application program are required. There may be a charge for this
service.
For more information about configuring your PC for Online
Housecall in the U.S. or Canada:
• In the U.S., call 1-800-722-2227.
• In Canada, call 1-800-565-3344.
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