1/5
Warranty／Specifications／Customer Services
Warranty & After-Sales Service
Warranty
After-Sales Service
Warranty
The warranty period is 1 year from the date of newly purchase.
Free repairs will be done based on terms of repair service. Terms of repair service is referred to
SoftBank website.
https://cdn.softbank.jp/mobile/set/common/pdf/legal/spguide/common/warranty.pdf (Japanese)
Warranty covers only handset and AC Charger [KYCAV1]. Accessories such as cables are not
covered by terms of repair service.
Cautions
Damages
SoftBank Corp. is not responsible for any damages for user or third party resulting from
lost opportunities to make a call, etc. due to breakage, malfunction, or trouble of
product.
Accidents/Repair
Files and settings may be lost or altered due to accidents or repairs. Keep a copy of
important files, etc. SoftBank Corp. is not liable for damages resulting from loss or
alteration of files (contacts/images/sound etc.) or settings due to accident or repair.
Disassembly/Modification
Disassembly/modification of handset is prohibited under the Radio Law. Note that
handset cannot be accepted for repairs if modified.
After-Sales Service
To request repairs, contact Customer Service or a nearby SoftBank Shop. Have details of
symptoms ready.
During the warranty period, repairs are made under the terms of repair service.
After the warranty period, if handset can be repaired, repairs will be made at cost. The functional
parts necessary to repair the handset will be available for 4 years generally after the manufacture
To Next Page
Loading...
Need help?
General
