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Troubleshooting > Responding to Error Messages
Responding to Send Error
Code Error Corrective Actions Reference
Page
1101 Failed to send the e-mail. Check the host name of the SMTP server on the COMMAND
CENTER.
2-24
Failed to send via FTP. Check the host name of FTP. 6-20
Failed to send via SMB. Check the host name of SMB. 6-19
1102 Failed to send via SMB. Check the SMB settings.
⢠Login user name and login password
NOTE: If the sender is a domain user, specify the domain
name.
⢠Host name
ā¢Path
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Failed to send the e-mail. Check the followings on the COMMAND CENTER.
⢠SMTP login user name and login password
⢠POP3 login user name and login password
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Failed to send via FTP. Check the FTP settings.
⢠Login user name and login password
NOTE: If the sender is a domain user, specify the domain
name.
ā¢Path
⢠Folder share permissions of the recipient
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1103 Failed to send via SMB. Check the SMB settings.
⢠Login user name and login password
NOTE: If the sender is a domain user, specify the domain
name.
ā¢Path
⢠Folder share permissions of the recipient
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Failed to send via FTP. Check the FTP settings.
ā¢Path
⢠Folder share permissions of the recipient
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1104 Failed to send the e-mail. Check the e-mail address.
NOTE: If the address is rejected by the domain, you cannot
send the e-mail.
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1105 Failed to send via SMB. Select [On] of the SMB settings on the COMMAND CENTER. 2-24
Failed to send the e-mail. Select [On] of the SMTP settings on the COMMAND CENTER.
Failed to send via FTP. Select [On] of the FTP settings on the COMMAND CENTER.
1106 Failed to send the e-mail. Check the sender address of SMTP on the COMMAND
CENTER.
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1131 Failed to send via FTP. Select [On] of the secure protocol settings on the COMMAND
CENTER.
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1132 Failed to send via FTP. Check the followings of the FTP server.
⢠Is FTPS available?
⢠Is the encryption available?
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