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A: Contact Information
If you are experiencing an error that is not listed in Appendix B, or if you are unable to fix
the error, there are a number of other troubleshooting options:
! Look on the Lantronix Web site for technical FAQs and documentation updates.
! For information pertaining to your system’s configuration, refer to your system’s
documentation or technical support. For example, for specific questions about the
MicrosoftWindows Operating System, refer to the Microsoft Knowledge Base Web
site at www.support.microsoft.com/directory.
! Contact your dealer or Lantronix Technical Support at 800-422-7044 (US) or 949-
453-3990. Technical Support is also available via Internet E-mail at
support@lantronix.com.
Problem Report Procedure
When you report a problem, please provide the following information:
! Your name
! Your company name, address, and phone number
! Product model (CoBox-Mini, CoBox-Mini100, CoBox-Micro, UDS-10B)
! Serial number (7-digit number under the bar code label)
! Software version
! Network configuration
! Description of the problem
! Status of the unit when the problem occurred (please try to include information on
user and network activity at the time of the problem)
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