Cannot run the fax software
The printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the fax settings
in the fax software.
MAKE SURE A FAX DRIVER IS INSTALLED
The fax option is available for use only with the PostScript driver or the Universal Fax Driver. For information on
installing these drivers, see the Software and Documentation CD.
MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE
You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a VoIP adapter,
or a cable modem) before you can open the fax software and configure the fax settings.
Fax error messages on the printer control panel
Error Message: What it indicates: Possible solutions:
Remote Fax Error
The receiving fax machine cannot
receive the fax. The error on the
receiving end could be due to several
factors.
• Resend the fax. There may have
been a problem with the quality of
the connection.
• Decrease the transmission speed
of your fax modem.
• Register your user information. In
some countries, you cannot send a
fax without registering your fax
name and fax number. Some fax
machines also block faxes without
sender information.
Fax Mode Unsupported
The receiving fax machine does not
support color fax or the scan
resolution of the document that you
are sending.
• Enable Auto Fax Conversion. The
printer automatically converts
color faxes to black and lowers the
scan resolution of the document.
• Lower the fax quality.
• Reformat the document on
Letter‑size paper.
Unsupported Compression
The fax modem of the receiving fax
machine does not support data
compression. Fax modems compress
data to speed up transmission, but
the receiving fax modem needs to
have the same compression code.
• Lower the transmission speed of
the fax modem, and then resend
the fax.
• Enable Auto Fax Conversion.
Unsupported Resolution
The receiving fax machine does not
support the scan resolution of the
document that you are sending.
• Lower the fax quality.
• Enable Auto Fax Conversion.
Unrecoverable Fax Error
The fax modem encountered critical
errors.
Turn off the printer, turn it back on,
and then resend the fax.
Troubleshooting
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