B2000
User Guide
67
Trouble Shooting
This chapter lists some problems that you might encounter while using your phone. Some problems require that you
call your service provider, but most of problems you encounter are easy to correct yourself.
Message
SIM error
No connection
to the
network
Codes do
not match
Function
cannot be
set
Calls not
available
Phone
cannot be
switched on
Possible causes
There is no SIM card in the
phone or you may have
inserted it incorrectly.
Signal weak
Outside GSM network
When you want to change
a security code you have to
confirm the new code by
entering it again. The two
codes that you have
entered do not match.
Not supported by Service
Provider or registration
required
Dialling error
New SIM card inserted
Charge limit reached
On/Off key pressed too
briefly
Battery empty
Battery contacts dirty
Possible Corrective measures
Make sure that the SIM card is
correctly inserted.
Move higher to a window or
open space.
Check service provider coverage
map.
Contact your Service Provider.
Contact your Service Provider.
New network not authorized.
Check for new restrictions.
Contact Service Provider or
reset limit with PIN 2.
Press On/Off key for at least two
seconds.
Charge battery. Check charging
indicator in the display.
Clean contacts.
Message
Charging
error
Phone loses
network
Number not
permitted
Possible causes
Battery totally empty
Temperature out of range
Contact problem
No mains voltage
Charger defective
Wrong charger
Battery defective
Signal too weak
The Fixed dial number
function is on.
Possible Corrective measures
Charge battery.
Make sure the ambient
temperature is right, wait for a
while, and then charge again.
Check power supply and
connection to the phone.
Check the battery contacts,
clean them if necessary.
Plug in to a different socket or
check voltage.
If the charger does not warm up,
replace it.
Only use original LG
accessories.
Replace battery.
Reconnection to another service
provider is automatic.
Check settings.
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