Matrix SPARSH VP210 User Manual

129 Matrix SPARSH VP210 User Guide
Reservation has been set from some other location and you find the updated status on the phone which you are
currently using.
Q. If I put a call on hold (Exclusive Hold), the ‘On Hold’ screen appears. If I do not retrieve the call for a
specific time period, it is disconnected.
A. In DKP and SLT, held call is returned after the expiry of the respective retrieval timer. But in VP210, Held call
does not return. For VP210, if you do not retrieve the held call before the expiry of the "Held Call Disconnection
Timer", the held call will be disconnected. For more details, ask your System Administrator.
Q. If I park a call in Personal orbit (that is, Personal Park), the ‘On Hold’ screen appears. If I do not retrieve
the call for a specific time period, it is disconnected.
A. In DKP and SLT, parked call is returned after the expiry of the Call Park Timer. But in VP210, Parked call does
not return. For VP210, if you do not retrieve the parked call before the expiry of the "Call Park Release Timer", the
parked call will be disconnected. For more details, ask your System Administrator.
Q. If I park a call in General orbit, it does not ask for the General Orbit number. Instead call is parked in any
General orbit.
A. In SPARSH VP210 whenever you access the General Park feature, it does not ask to enter the General Orbit
Number; instead the call is parked in any of the free General Orbits (ranging from 2 to 9) available.
Q. Whenever I try to grab a trunk to dial out an external number, the phone prompts for Account Code.
A. Forced Account Code is enabled for your SPARSH VP210 and for the trunk that you are grabbing. In such case,
on grabbing the trunk to dial out an external number, you are prompted to provide the Account Code Number or
Account Code Name forcibly. Otherwise the System will not allow you to dial out any external number.
Troubleshooting Tips
Problem Probable Reason(s)
Alarm cannot be set.
Maximum number of Alarms supported by the System
have already been set. So new alarms can be added
only after deleting the old ones.
Beeps are played in an established call and after
sometimes the call gets disconnected.
Call Duration Control (CDC) may be enabled in the
System. Ask your System Administrator for assistance.
Using Meet Me Paging, I cannot connect to the
Pager.
Pager may have disconnected the call. To connect to the
Pager, dial the number of his/her extension.
The phone does not ring.
The Ringer Volume may be very low or you have turned
off the Ringer. To adjust proper Ringer Volume, see
“Ringer Volume”.
I cannot access the FTP folder of the phone. (for
SPARSH VP210)
Make sure that you have typed the correct IP address
assigned to the phone and have entered the ‘Login
Mode’ as ‘se’ and ‘Password’ as the System’s Web
Jeeves password for System Engineer (SE) login mode.

Matrix SPARSH VP210 Specifications

General

Brand	Matrix
Model	SPARSH VP210
Category	IP Phone
Language	English