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Matrix SPARSH VP210 User Manual

Matrix SPARSH VP210
149 pages
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Matrix SPARSH VP210 User Guide 60
Flashing on Trunks
Flashing on Trunks helps the system to identify the codes of the features of the central office dialed by you, on the
trunks. For example the Call Waiting or Call Forward Services provided by the Service Providers.
During an ongoing call, press More > Key and then press F.Tru nk Key
Dial the service provider feature access code.

Table of Contents

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Matrix SPARSH VP210 Specifications

General IconGeneral
SIP Accounts6
Ethernet Ports2 x 10/100 Mbps
PoEYes
Headset PortRJ9
Operating Temperature0°C to 45°C
Voice CodecsG.711, G.729
SpeakerphoneFull Duplex
Power Supply5V DC
Humidity10% to 90% (non-condensing)
FeaturesCall hold, call waiting, call transfer, call forwarding

Summary

Documentation and Copyright Information

Documentation Disclaimer

General information and limitations regarding product documentation.

Copyright Statement

Statement on intellectual property rights and usage restrictions.

Introduction to SPARSH VP210

Intended Audience and Scope

Specifies target users and outlines the guide's scope and reading instructions.

SPARSH VP210 Phone Components

Key Features of SPARSH VP210

Lists the main features and technical specifications of the SPARSH VP210 phone.

LCD Display and Ringer LED

Describes the phone's LCD display and Ringer LED function.

Feature Keys Overview

Details the two feature keys and their default assignments.

Navigating the Phone Interface

Navigation, Dial Pad, and Volume Controls

Explains navigation keys, dial pad, speaker, and volume controls.

Headset Connectivity and Phone Menu

Instructions for headset connection and accessing the phone menu.

Getting Started with SPARSH VP210

Package Contents and Initial Setup

Lists package contents and initial phone protection/powering guidelines.

Phone Usage and Safety Precautions

Covers external devices, cleaning, power, emergency access, and ergonomics.

Connecting and Configuring SPARSH VP210

Connecting the Phone

Instructions on unpacking, mounting, and connecting the phone to network and power.

Cable Connections and Powering On

Details connecting handset, headset, network, PC, and powering on the device.

Phone Home Screen Overview

Understanding the Home Screen Layout

Explains User Information, System Date/Time, Notification Bar, and Context Keys.

Customizing Your SPARSH VP210

User Password and Advanced Settings

Guides to change user password and adjust advanced phone settings.

Ringtone and Alert Customization

Guides to customize ringtones and notification tones for different call types.

Display and Time Format Settings

Adjusts display settings and configures time format.

Call Settings and Preferences

Customizes call parameters like Auto Answer and waiting beeps.

Making Calls

Making Calls via Keypad and Directory

How to make calls using the phone's keypad and directory search function.

Making Calls Using Call Logs

How to make calls from call history logs.

Receiving Calls

Answering and Rejecting Incoming Calls

Steps to answer or reject an incoming call.

Handling Multiple Calls

How to manage multiple active or waiting calls on the phone.

Call Screen Functionality

Understanding Call Screen Elements

Explains Active Call Area, Pending Call, Call Feature Status, and Feature Bar.

Making a Second Call

Second Call via Directory or Hold

Steps to initiate a second call using directory or by placing the first call on hold.

Receiving a Waiting Call

Answering or Rejecting a Waiting Call

Procedures to answer or reject a call that arrives while another call is active.

Call Features

Call Hold Functionality

How to place an ongoing conversation on hold.

Call Transfer Procedures

Unattended and Attended Transfer

Transferring calls directly or after notifying the recipient.

One Touch Transfer Feature

Conference 3-Party Setup

Conversation Recording

Emergency Call Procedures

Forced Answer Feature

Forced Disconnection and Release

Headset Usage and Configuration

Message Wait Indicator

Trunk Reservation

Contacts Management

Viewing Contacts in Directory

How to search and view contacts in the phone directory.

Adding Contacts to Directory

Steps to add new contacts to the phone's directory.

Editing and Deleting Contacts

Procedures for editing and deleting contacts in the directory.

Call Logs History

Viewing Call Logs History

How to view missed, received, and dialed call history.

Missed Call Notification

Describes how missed calls are indicated and viewed.

Editing and Deleting Call Log Entries

Procedures for editing and deleting call log entries.

Other Features

Alarm and Reminder Management

Setting and managing alarms and reminders.

Call Forwarding Features

Do Not Disturb (DND) Settings

Department Group Call Forward

PIN Dialing for Secure Calls

Presence Status Management

Call Pickup Functions

Call Pickup-Group and Selective

Picking up calls within a group or any ringing call on the system.

Dynamic Lock for Call Permissions

Keypad Lock Security

Dial-In Conference Scheduling

Hotline Feature Setup

Calling Line Identification Restriction (CLIR)

Live Call Supervision

Paging Announcements

Follow Me Feature

Room Monitoring Functionality

Meet Me Paging Procedure

Open Cosec Door

Voicemail Access

Walk In Feature

Settings Configuration

Network Settings Configuration

Configuring network parameters like connection type and IP address.

PCAP for Network Analysis

Packet Capture for network monitoring and troubleshooting.

Phone Information Display

Viewing phone information like MAC address, firmware, and SIP account.

User Password Management

Phone Settings Customization

Network Settings Configuration Details

Connection Type Setup (DHCP/Static)

Setting the phone's connection type to DHCP or Static.

Static IP, DNS, and Server Settings

Configuring static IP, DNS addresses, and server configurations.

VLAN and MAC Cloning Configuration

Configuring VLAN settings and MAC address cloning for network identification.

Phone Information Display

PCAP Packet Capture

Appendix: FAQs and Troubleshooting

Frequently Asked Questions (FAQs)

Common questions and answers regarding phone usage and troubleshooting.

Troubleshooting Tips

A table listing common problems and their probable reasons.

Technical Specifications

Warranty and Regulatory Information

Warranty Statement

Details the warranty terms and conditions for the product.

FCC Class B Information

Compliance information regarding FCC Class B digital devices.

Product Disposal and E-Waste Management

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