Mercedes-Benz Sprinter User Manual

data is transferred automatically
(/ pag
e 183).
R
The Mercedes-Benz customer center will
take your call and organise breakdown and
accident assistance.
You may be charged for these services.
%
Depending on the severity of the accident, an
aut
omatic emergency call can be made. This
has priority over all other active calls.
%
If the service is available: in addition, if the
Mer
cedes me connect "Telediagnostics"
service is active, a similar query may appear at
a later time in the event of a breakdown. If you
are already in contact with the Mercedes-Benz
customer center or have received help, this
query can be ignored or rejected.
%
If you answer the prompt for support from the
Mer
cedes-Benz customer center with Later
the message will disappear and reappear at a
later time.
The query triggered by the "Telediagnostics"
Mercedes me connect service can either be
conrmed or rejected. Aer rejection, it is no
longer displayed.
Arranging a service appointment via Mercedes me
call
If you have activated the maintenance manage-
ment ser
vice, relevant vehicle data is transferred
automatically to the Mercedes-Benz customer cen-
ter. You will then receive individual recommenda-
tions regarding the maintenance of your vehicle.
You will receive an oer for the upcoming mainte-
nance scopes from the service partner stored in
Mercedes me.
Regardless of whether you have consented to the
maintenance management service, the multimedia
system reminds you aer a certain amount of time
that a service is due. A prompt appears asking if
you would like to make an appointment.
#
To arrange a service appointment: select Call.
Aer y
our conrmation, the vehicle data is
sent and the Mercedes-Benz customer center
deals with your appointment. The information
is then sent to your desired service outlet.
They will contact you to conrm the appoint-
ment and, if necessary, to discuss the details.
%
If you select Later aer t
he service message
appears, the message is hidden and reappears
at a later time.
Consenting to data transfer for a Mercedes me call
Requirements:
R
Ther
e is an active Mercedes me call via the
multimedia system or the buttons in the over-
head control panel (/ page 180).
%
The prompt to conr
m data transfer does not
appear in all countries.
#
Select Yes.
R
elevant identication data is transmitted
automatically.
More information on Mercedes me: https://
www
.mercedes.me
Transferred data during a Mercedes me call
When you make a service call via Mercedes me,
dat
a is transmitted. This enables targeted advice
and smooth service.
The following requirements must be met for the
data transfer:
R
The vehicle is switched on.
R
The necessary data transmission technology is
supported by the mobile phone network pro-
vider.
R
A sucient mobile phone connection quality is
provided.
Multi-stage transmission depends on the following
factors:
R
Reason for the initiation of the call
R
Available mobile radio transmission technology
R
Activated Mercedes me connect services
R
Selected service in the voice dialog system
%
A request for consent to data transmission is
onl
y made if the corresponding Mercedes me
connect service has not been activated.
Data transmission when Mercedes me connect
ser
vices are not activated
If no Mercedes me connect services are activated
and the data protection query has been conrmed,
the following data will be transferred:
R
Vehicle identication number
R
Time of the call
R
Reason for the initiation of the call
R
Conrmation of the data protection prompt
R
Vehicle country code
Mercedes me
181

Mercedes-Benz Sprinter Specifications

General

Brand	Mercedes-Benz
Model	Sprinter
Category	Automobile
Language	English