Phone won't turn on
If your phone isn't starting, has a black or blank screen, or turns on but immediately turns off, try these
steps to fix the issue.
1. Press & hold the Power button for 5-7 seconds, or up to 30 seconds.
This restarts (reboots) your phone.
2. Charge the phone.
If your phone has a sign-of-life indicator, look for a white light near the top front of the phone. This
indicates that the phone is charging but battery is too low to power the screen.
If you're having problems charging, try these troubleshooting steps.
3. If you don't see a battery icon after you plug your phone in to charge, the issue could be with your
screen. Check if your phone rings by calling it from another phone. If it rings, the issue is with your
screen and you can try these troubleshooting steps.
4. Perform an external reset of your phone. Learn how.
5. If you have a Windows PC, download Rescue and Smart Assistant to your PC and try reinstalling the
phone's system software.
Fix issues : Hardware issues 268
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