8.1.4 Updates
Whenever you encounter problems, it is recommended that you first download and install any
available software updates in Service Center or on our website:
http://www.native-instruments.com/updates
Updates are released regularly to fix known problems, maintain compatibility with operating
system updates, and to continuously improve the software.
8.2 Getting Help
If you are experiencing problems related to your Native Instruments product that the supplied
documentation does not cover, there are several ways of getting help!
The links in the following sections are also accessible from the Service Center application:
►
Open the Service Center application and click on the Support button in the upper-right
corner.
8.2.1 Knowledge Base
The Online Knowledge Base gathers useful information about your Native Instruments product
which helps solve issues you may have. You will find the Knowledge Base at:
http://www.native-instruments.com/knowledge
8.2.2 Technical Support
If no Knowledge Base entry matches your problem, or if the matching entry does not solve the
problem, you can use the Online Support Form to contact the Technical Support team of Na-
tive Instruments. The Online Support Form will ask you to enter information about your hard-
ware and software setup. This information is essential for our Support team to be able to pro-
vide you with quality assistance. You can reach the Online Support via:
http://www.native-instruments.com/suppform
Troubleshooting - Getting Help
Troubleshooting
TRAKTOR KONTROL S5 - Manual - 206
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General
Weight and Dimensions
