NetComm Wireless NF17ACV User Guide
Troubleshooting
Using the indicator lights (LEDs) to Diagnose Problems
The LEDs are useful aides for finding possible problem causes.
Power LED
The Power LED does not light up.
Make sure that the NF17ACV power adaptor is connected to the device and plugged in to an appropriate power
source. Use only the supplied power adaptor.
Check that the NF17ACV and the power source are both turned on and device is receiving sufficient power.
Turn the NF17ACV off and on.
If the error persists, you may have a hardware problem. In this case, you should contact technical support.
Web Configuration
I cannot access the web configuration pages. CORRECTIVE ACTION
Check that you have enabled remote administration access. If you have configured an inbound packet filter,
ensure your computer’s IP address matches it.
Your computer’s and the NF17ACV’s IP addresses must be on the same subnet for LAN access. You can check
the subnet in use by the router on the Network Setup page.
If you have changed the devices IP address, then enter the new one as the URL you enter into the address bar of
your web browser.
If you are still not able to access the web configuration pages, reset the router to the factory default settings by
pressing the reset button for 3 seconds and then releasing it. When the Power LED begins to blink, the defaults
have been restored and the NF17ACV restarts. Navigate to 192.168.20.1 in your web browser and enter “admin”
(without the quotes) as the username and password.
The web configuration does not display properly.
Delete the temporary web files and log in again. In Internet Explorer, click Tools, Internet Options and then click
the Delete Files ... button. When a Delete Files window displays, select Delete all offline content and click OK.
(Steps may vary depending on the version of your Internet browser.)
CORRECTIVE ACTION
Login Username and Password
I forgot my login username and/or password.
Press the Reset button for 3 seconds, and then release it. When the Power LED begins to blink, the defaults
have been restored and the NF17ACV restarts.
You can now login with the factory default username and password “admin” (without the quotes)
It is highly recommended to change the default username and password. Make sure you store the username
and password in a safe place.
S CORRECTIVE ACT
WLAN Interface
I cannot access the NF17ACV from the WLAN or ping any computer on the WLAN.
Check the Wi-Fi LED on the front of the unit and verify the WLAN is enabled as per the LED Indicator section.
If you are using a static IP address for the WLAN connection, make sure that the IP address and the subnet
mask of the NF17ACV and your computer(s) are on the same subnet. You can check the routers configuration
from the Network Setup page.
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