• APAC: sydney.service@nokia.com
• CHINA: repair.ams@nokia.com
• E&A: salo.repair@nokia.com
• AMERICAS: fls1.usa@nokia.com
• When you receive a reply from Nokia, carry out certificate restoring.
• Tune the phone completely.
Note: SX-4 smart card is needed.
• If the phone resets after certificate restoring, reflash the phone again.
Required equipment and setup:
•
Phoenix
service software v 2004.39.7.70 or newer.
• The latest phone model specific
Phoenix
data package.
• PKD-1 dongle
• SX-4 smart card (Enables BB5.0 testing and tuning features)
• External smart card reader
Note: The smart card reader is only needed when FPS-8 is used. FPS-10 has an integrated smart card
reader.
• Activated FPS-8 flash prommer OR FPS-10 flash prommer
• Flash update package 03.18.004 or newer for FPS-8 or FPS-10 flash prommers
• CU-4 control unit
• USB cable from PC USB Port to CU-4 control unit
• Phone model specific adapter for CU-4 control unit
• PCS-1 cable to power CU-4 from external power supply
• XCS-4 modular cable between flash prommer and CU-4
Note: CU-4 must be supplied with +12 V from an external power supply in all steps of certificate
restoring.
Steps
1. Program the phone software.
i Start
Phoenix
and login. Make sure the connection has been managed correctly for FPS-8 or FPS-10.
ii Update the phone MCU software to the latest available version.
If the new flash is empty and the phone cannot communicate with
Phoenix
, reflash the phone.
iii Choose the product manually from File→Open Product , and click OK.
Wait for the phone type designator (e.g. “RM-1” ) to be displayed in the status bar.
iv Go to Flashing→SW Update and wait until
Phoenix
reads the product data as shown in the following
picture.
RM-91; RM-92
BB Troubleshooting and Manual Tuning Guide Nokia Customer Care
Issue 1 COMPANY CONFIDENTIAL Page 6 –39
Copyright © 2006 Nokia. All rights reserved.
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