110 5 Troubleshooting
5.6 Mail Related Troubles
This section explains how to fix the troubles when the mail notification services and E-mail
Printing features are used.
Symptom Reason/Action
Cannot perform E-mail printing. Check the following settings in [Maintenance] or [Network] of
OkiWebRemote.
• Is the printer e-mail address specified?
• Is [Enable] set for [Receive E-mail]?
• Are the SMTP server IP address and POP3 server IP address (if
[POP3] is selected as the receive protocol) specified correctly?
• Are the POP user name and password specified correctly?
Is the permitted domain specified?
Set your own domain as the permitted domain in [Maintenance] of
OkiWebRemote. You can check the permitted domain settings in
[Domain List].
Are the SMTP server and POP server working correctly?
Check with your network administrator.
During E-mail printing, the
attached PDF file was not
printed.
If the memory capacity is insufficient, it may not be printed. If you
print big attachments frequently, we recommend adding memory.
During mail notification
services, the printer status was
not notified by e-mail.
Check the following settings in [Maintenance] or [Network] of
OkiWebRemote.
• Is the printer e-mail address specified?
• Is [Enable] set for [Mail Notice Service]?
• Are the SMTP server IP address and POP3 server IP address (if
[POP3] is selected as the receive protocol) specified correctly?
• Are the POP user name and password specified correctly?
• Are the items to be notified set correctly?
• Are the destination e-mail addresses entered correctly?
Are the SMTP server and POP server working correctly?
Check with your network administrator.
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