Generating and Uploading a Support Bundle (BUI)
TABLE 51
Support Bundle Options
Icon Description
Cancel the current operation. If the bundle is being
generated, it will be deleted. If the bundle is being
uploaded, the upload will be cancelled and the appliance
will not retry it later.
Download the support bundle. This icon appears after the
bundle is built and the upload is cancelled or fails.
Try again to upload the bundle to support.
Cancel any pending operation and delete the support
bundle.
Generating and Uploading a Support Bundle (BUI)
Use the following procedure to generate and upload a support bundle.
Before You Begin
Be sure the Phone Home service is configured for the appliance. If Phone Home is not
configured, the following message is displayed:
Note - You must register for Phone Home before uploading support bundles to Oracle Support.
Continue to collect the bundle for local analysis, or Cancel to register your account and activate
Phone Home.
1.
Go to Maintenance > System.
2.
Click the add icon next to Support Bundles.
3.
Enter the Service Request (SR) number that was provided to you by Oracle
support. The SR number format is 3-nnnnnnnnnn, where n is a digit between 0 and
9.
(Optional) Uncheck Send to Oracle Support to create a local bundle for analysis. This bundle
can be uploaded to Oracle Support later if an SR is provided.
Generating and Uploading a Support Bundle (CLI)
Use the following procedure to generate and upload a support bundle.
1.
Go to maintenance system bundles.
294 Oracle ZFS Storage Appliance Customer Service Manual • July 2016
To Next Page
Need help?
General