Getting started
9
Document Version 2010-07
Understanding the indicators on the base unit
4 (status) indicator
During the startup process you may notice that the 4 indicator on the base unit is flashing. This
indicates that the base unit is booting up with your phone system. You may find the following flash
patterns helpful:
Status
Meaning
Colour Light pattern
Green On L The base unit is connected to the Internet. The startup process is
complete and you may now make and receive internet calls.
Flashing L The base unit is downloading data. Do not disconnect the Ethernet
cable or AC adaptor from the base unit until the 4 indicator stops
flashing and lights in steady green.
Red On L When the base unit is turned on, the 4 indicator lights in red for
about 10 seconds.
Flashing L The base unit is registering a handset.
Flashing
rapidly
L The base unit is paging handsets. (KX-TGP500 only)
Amber On L The base unit’s IP address may conflict with the IP addresses of
other devices on your local network. Contact your administrator for
further information.
Flashing L The base unit is obtaining an IP address or is obtaining
configurations. Please wait.
L The base unit is registering with your phone system. Please wait.
L If the 4 indicator continues flashing, check the following:
– Network settings may not be correct. Contact your administrator.
– Many installation issues can be resolved by resetting all the
equipment. First, shut down your modem, router, hub, base unit,
and computer. Then turn the devices back on one at a time in this
order: modem, router, hub, base unit, computer.
– If you cannot access Internet Web pages using your computer,
check to see if your phone system is having connection issues in
your area.
– For more troubleshooting help, contact your administrator.
Flashing
rapidly
L Unplug the base unit’s AC adaptor to reset the unit, then reconnect
the AC adaptor. If the 4 indicator is still flashing rapidly, there may
be a problem with the base unit hardware. Contact your phone
system dealer.
Off — L The base unit power is off.
L The Ethernet cable is not connected properly. Connect it.
L Your network devices (hub, router, etc.) are turned off. Check the
LEDs for the link status of the devices.
L The base unit power is booting up.
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