Pantum M6500NW Plus Series User Manual

113
14.4. Common Troubleshooting
14.4.1. Common Trouble
Trouble
Type
Fault
phenomenon
Cause
Solution
Problems
in printing
Poor print quality
See Section 14.4.2 Image
Defects.
See Section 14.4.2 Image
Defects.
Problems
in copying
Failed to copy
The scanner is damaged.
Please contact Pantum Customer
Service.
Copy Image
Abnormal
• The scanner is dirty or
defective.
• The laser toner cartridge is
dirty or damaged.
• Clean the scanner.
• Clean the laser toner cartridge or
replace it with a new one.
Problems
with the
Printer
The printer does
not work
• Power cord of the device is
not properly connected.
• The cable between the
computer and the printer is not
connected properly.
• Error in specifying the print
port.
• The printer is offline and User
Guide of Printer is checked.
• The printer has not recovered
from an internal error, such as
a paper jam, paper empty, etc.
• Driver program of printer is
not installed correctly.
• The LCD screen prompts
error messages.
• Ensure proper connection of the
power cord.
• Please disconnect the printer
cable and then connect it again.
• Please check printer settings of
the Windows to make sure the
printing job could be sent to the
correct port. If the computer is
equipped with several ports,
please be sure to connect the
printer to the correct port.
• Please make sure the printer is
online without any abnormality.
• Please remove errors to make
the printer return to normal.
• Please uninstall and then
reinstall the printer driver.

Pantum M6500NW Plus Series Specifications

General

Brand	Pantum
Model	M6500NW Plus Series
Category	All in One Printer
Language	English